it's a very hard decision
the helper(s), like steven or me, cant see what on the user's pc which might prevent or block wamp to run properly and thus cant really help w/o glue
on the other hand, for safety and security, most people, if not all, dont like others to see what's on their pc's, especially w/ teamviewer gaining popular uses nowadays and become a target for hackers and spammers to exploit; thus, you never know if it's more than just 2 people, the helper and the user, actually look at the user's pc at the time the teamviewer running; thus, wamp users should stay away from remote desktop for help
that's why I keep repeating to suggest wamp users to check their system for conflict before going futher to get help. What to look for??? Any web related programs including iis, skype, zonealarm, firewall/antivirus, nod32, eset, any web related program ... such as Adobe Web program like Dreamweaver, Coldfusion..., for example, Sony Media Center has any conflict w/ wamp? yes, it is since it's a webserver and occupy default web port 80!!!
also, when installing wampserver, if it's any popup for permission, no matter it's firewall or antivirus or UAC..., you MUST select always, not once or temp...
Have fun,
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