Ok lets try TeamViewer.
Using that I can watch what you are doing and help you through this.
Install TeamViewer, Run it, Send me a Private Message (dont post it here as anyone will be able to see it) with the ID and Password it gives you and I will be able to login to your system and watch.
Its free for casual use, and quite secure. Each time you run it it gives a new Password so I can o
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