Hi,
I dont think Oto provides remote fixing, but I have in the past.
I am rather busy right now, but I could possibly have a look with TeamViewer at some point in the next couple of days, otherwise it will have to be next week.
I am in the UK so I am on UTC+1. If you can find a time during my evenings I may be available.
If this sounds ok, give me a couple of times when you can also be available and we will see if we cannot get together.
Once we have arranged a time, you can send me a "Private Message" (see menu above) and send me your TeamViewer ID and Password.
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