Hi Sally , you posted yesterday , and i offered to help you out using teamviewer.
i read your problem , and it could be many things, but you need to troubleshoot it in a correct manner and not just change bits here and there.
can you get teamviewer as i am free right now and i can take a look now.
its hard just to tell you what to do becuase the issue is vague , and you have change some settings
Steven Martin
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