READ (and answer) BEFORE YOU ASK A QUESTION
Posted by: RiggsFolly (---.as43234.net)
Date: November 25, 2014 12:39PM

Before asking a question, please read Toubleshooting Tips

And then if you are using WAMPServer3 also read WAMPServer 3 All you need to know


When you ask a question, please ensure you start your question with the answers to ALL these 13 questions.

1 - Windows version used (Specify version number AND whether 32 or 64 bit)
2 - Version WampServer (Specify version number AND whether 32 or 64 bit)
3 - Apache Version
4 - PHP Version
5 - MySQL Version
6 - What color is the WampServer icon (in the notification area of the taskbar)

When all goes well it should be green, but it may be red or orange.

If the WampServer icon is NOT GREEN please ensure you have looked at these files :-
a - Apache error log
-- ( wampmanager -> Apache -> Apache error log )
-- ( wampmanager -> Apache -> Apache access log )
b - MySQL error log ( wampmanager -> MySQL -> MySQL log )
c - PHP error log ( wampmanager -> PHP -> PHP error log )

Depending on the error, one or all of the above may be empty so also look at
d - The windows event viewer
--- Windows Key + R to launch the run dialog then enter eventvwr.exe and press the OK button
--- - On the left side of the windows click 'Windows Logs -> Applications'
--- - Look for the names 'Apache Service' or 'MySQL' in the Source column which have a error symbol in the first column.

If you find any errors that you cannot fix for yourself please post the COMPLETE EXACT error message in your question.


7 - In the file c:\Windows\System32\drivers\etc\hosts, what are the active lines with the name [localhost] in them?
* Active means no # at the beginning of the line.


If the WampServer icon is green:

8 - Do you have access to localhost (Homepage WampServer)?
8a - If so, is there an error message at the bottom of the page?

9 - Do you have access to phpMyAdmin?

10 - If you refer to an error message, please include the EXACT wording of the error in your post
11 - If you use an Antivirus and / or Firewall, please include the names of these
12 - What is the full path to the installation of WampServer (eg D:\wamp\)
13 - If you have one or more Virtual Hosts defined, please show their definition(s)



Edited 9 time(s). Last edit at 02/20/2017 01:43AM by RiggsFolly.

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